LEGAL
Privacy policy.
Stravyx Pty Ltd · ACN 696 964 271 | Last Updated: 1 September 2026
Stravyx Pty Ltd (ACN 696 964 271) ("Stravyx", "we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and how we share it. It applies to our website and platform.
What We Collect
Depending On How You Use Stravyx, We May Collect:
- •Contact details: your name, address, email, and mobile number.
- •Location: your state or area of operation.
- •Enquiry details: what you tell us about your goals, timeline, and current status when you make an Academy enquiry.
- •Professional details: for pilots and operators, your licence or accreditation details (such as your RePL, REOC number, or ARN), and your equipment and experience.
- •Service details: for clients, the details of the missions you book.
- •Captured imagery and mission data: live video, photographs, recorded footage, thermal imagery, site imagery, and associated location, time, flight, and delivery records.
Captured Imagery And Mission Data
Imagery and mission data may show or reveal identifiable people, vehicles, number plates, properties, addresses, activities, or other details associated with an individual. Where a person is identified or reasonably identifiable, we treat that material as personal information under this policy.
We collect, use, and disclose this material to plan and perform missions, provide live feeds and completed results to authorised clients, support operator and control-room activity, maintain safety and compliance records, investigate incidents, provide evidence requested by a client, and operate and improve the Stravyx service.
Access is limited to people who need the material for those purposes, such as the client, assigned operator, authorised control-room personnel, Stravyx personnel, and service providers that host, transmit, process, or support the imagery and mission data.
How We Use Your Information
We use your information to provide the Stravyx service: to respond to your enquiry, match you to the right training providers, pilots, or operators, manage your booking, and operate and improve the platform.
How Sharing Works
We Are Careful About What We Share And When.
- •Academy enquiries: when you make an enquiry, we share your enquiry details (such as your state and what you are looking for) with matched CASA-approved training providers so they can prepare options for you. We do not share your contact details with a provider unless you choose that provider. When you choose a provider, we pass on your contact details so they can reach you.
- •Pilots: if you join our pool, your professional profile is visible to registered operators so they can consider you for their roster.
- •Clients and operators: when you book a mission, we share the booking details, and contact details with the operator who carries out the flight, so they can complete the job and reach out about it.
- •Service providers: we use trusted third parties to run the platform, including SMS and email delivery providers. They process your information only to provide those services to us.
SMS And Email
When you submit an enquiry or registration, you agree to us contacting you by SMS and email about it. You can opt out of SMS at any time by replying STOP and opt out of marketing emails by clicking the unsubscribe link. We will still send you messages necessary to handle a request you have made.
Storage And Security
Your information is held in our platform systems. We take reasonable steps to protect it from misuse, loss, and unauthorised access.
Overseas Disclosure
Some of our service providers store or process personal information outside Australia, primarily in the United States. Our current core providers include:
- Replit: website hosting and application infrastructure.
- Supabase: database and platform data storage.
- HubSpot: customer relationship management, form capture, and website analytics.
- Stripe: payment processing.
- Twilio: SMS delivery.
- SendGrid: email delivery.
- Google: Workspace and cloud services.
Captured imagery and mission data, including live video, photographs, recorded footage, thermal imagery, and site imagery, may also be transmitted to, processed by, or stored with these providers outside Australia.
Where Australian Privacy Principle 8 applies, we take reasonable steps before disclosing personal information overseas to ensure the recipient handles it consistently with the Australian Privacy Principles, subject to exceptions permitted by law. Provider locations and subprocessors may change, and we update this policy when our core processing arrangements materially change.
How Long We Keep It
We keep your personal information only for as long as we need it for the purposes set out in this policy and in any case no longer than 7 years after your last interaction with us, after which we delete or de-identify it, unless a law requires us to keep it for longer. We retain a record of any opt-out so we can continue to honour it.
Accessing And Correcting Your Information
You can ask us for a copy of the personal information we hold about you and ask us to correct it if it is wrong. Contact us using the details below.
Contact Us
If you have a question or complaint about your privacy, contact us at privacy@stravyx.com or 1/48 Jacaranda Rd, Caringbah NSW 2229.
Changes
We may update this policy from time to time. The current version will always be available on our website. Last updated 1 September 2026.